Shipping & Delivery




Access to more than $24 million in regional inventory. Order an in-stock item by 4:00 p.m. CST and get it the next day. Specific restrictions apply. Refer to details below.


Credit Approval

All orders placed on www.frenchgerleman.com pending credit approval by the French Gerleman credit department. Credit card orders require authorization prior to shipment of order. Orders may be subject to delay due to credit limits or failed credit card authorizations. Minimum order charges may apply.



French Gerleman Truck Delivery

Orders for in-stock merchandise received by 4:00 p.m. CST will be delivered by a French Gerleman truck the next business day. Exceptions may occur when planned routes for a certain area/region are in place. Check with your local French Gerleman office to verify the date you will receive your order via our truck. Note: Some geographic restrictions and/or minimum order requirements may apply.



UPS & FedEx Shipments

Orders for in-stock merchandise received by 3:00 p.m. CST will be picked up the same business day by the carrier. Delivery will be based on the method chosen by customer during the checkout process.



Will Call Orders

Will Call orders for in-stock merchandise received by 4:00 p.m. CST will be available for pick-up at your local French Gerleman office by 7:00 a.m. the next business day. Will Call 1 Hour orders for in-stock merchandise will be available for pick up at your local French Gerleman office within 1 hour of the order being placed during normal business hours. Note: Some restrictions may apply based on quantity ordered and/or requested item modifications, charges, or special wire cuts.



Backorders

Order confirmations will show the quantity of each line item on an order that is backordered. All out-of-stock and backordered products are subject to estimated shipping and delivery dates provided by the manufacturer and are subject to change without notice. French Gerleman will make every effort to inform you of any delays to your order provided by the manufacturer.



Transfers

All products listed as in-stock under "Availability By Branch*" will be delivered to the appropriate French Gerleman location then delivered to the shipping address or drop shipped to the shipping address specified on the order at French Gerleman's discretion. French Gerleman is not liable for any delays due to product shortage or extended delivery times from a manufacturer. *Availability By Branch displays product available at the six French Gerleman warehouse/branch locations.



Order History Stage Information:

Ordered - Your order has been received by French Gerleman and is being reviewed before to being sent to the warehouse.


Picked - Your order is in the French Gerleman warehouse and is being prepared for shipment. If an order is placed via the Will Call or Will Call 1 Hour shipping method, the order will remain in this stage until it is picked up. Please note: orders delivered by French Gerleman truck service in the St. Louis or Kansas City areas remain in this stage until the shipment is signed for at time of delivery.


Shipped - Your order has been shipped via the selected shipping method. Please note: for orders shipped by French Gerleman truck service in St. Louis or Kansas City areas, this means your order has been delivered.


Invoiced* - Your order has been shipped and your order invoice has been printed. You will receive the invoice for this order in a timely manner.


Paid* - Your invoice for this order has been paid and the order has been closed.


*Credit card orders will automatically go to Paid the day after your order has been shipped because the credit card payment method was used. You will not receive an invoice requiring further payment unless additional freight is required per the French Gerleman customer service department.



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All products, images, designs, videos and specifications shown on this website are subject to change at any time without notice. Some products shown on this website may not be available at all French Gerleman locations.

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